Helping an automobile dealer in Dubai to embrace the digital disruption

img
Client Location

UAE

img
Client Industry

Automobile

img
Services Provided

Supplier management mobile application & Dealership management mobile application

img
Technologies Used

NodeJS, Angular, Kotlin for Android and Swift for iOS, MySQL, AWS

img
Allocated Team Size

8
Engineers

img
Project duration

52+ Weeks

Client

Client Background

The client runs a car dealership and supplier operations that attract diverse service providers and customers in the market. The process has a lot of moving parts and requires the collaboration of different sets of people to keep the flow intact.

Major business operations include inspecting the cars, determining the auctioneer, facilitating the auction, collaborating with dealers and suppliers, etc.

Requirement

The client’s primary requirement was to bypass the pandemic’s restriction on their business. Basically, the client wants to break the confinement without actually crossing the lines.

They want to devise a system that captures the essence of the workflow that allows them to resume the business without any hindrance and increase the volume of car sales.

img img
Problems

Business Challenges

01.

The key operations of the business are highly complex

02.

The COVID pandemic immobilized our client's business sales

03.

Lack of proper data infrastructure makes accountability difficult

04.

Complicated workflow, record maintenance, and auction process

img img
Methodologies

Our Process

We couldn't deploy a reverse-engineering approach here since there are a lot of players and different roles on the table. So, we initiated the process from the admin end. We took a different approach to the problem. We created a system that ensured a clean backend process. Once we mapped out that process, everything else fell into its place.

01

setting a strategy

We broke the entire operation into major fragments and visualized each as individual applications.

02

Taking one step at a time

We created a low-fidelity working process for all these fragments and linked them through a central system.

03

Nailing aesthetics

We focused on design that solved problems and increased the customer adoption.

04

Focusing on user experience

At the same time, we were conscious NOT to overwhelm the user with many choices.

img
Our Team

Team Structure

A diverse team that understands the client's industry can make the digital transformation process smooth and efficient. A Subject Matter Expert guided the designer's and developers' team to understand the client's day-to-day processes and how the client engages with the customer.

The key is to form a diverse team that is intuitive and responsive.

img1

UI/UX

img1

Cloud Architect

img1

Quality Analyst

img3

Mobile App Developers

img3

Backend Developer

img1

Front End Developer

img
Tech Stack

Tools and Technologies

The team at W2S understands the importance of managing tasks and hassle-free communication.

img
Communication Tools:
  • Slack for internal communication.
  • Google meetings/Zoom for client communication.
img
Technologies
  • Backend - NodeJS
  • Frontend UI - Angular Framework
  • Mobile App - Kotlin for Android and Swift for iOS
  • Database - MySQL
  • Cloud - AWS
img
Project Management Tools
  • JIRA- Task tracking and sprint plans.
  • Github- version control.
  • Confluence- Documents management.
img
img
Outcome

Solutions Offered

Result

Business Impact

Simplifi

img

Simplified workflow

It is almost impossible to recognize the business with the new workflow. The complexity is stripped off from the process. Simplifying the process also helped the business to focus on sales and customer engagement.

Increase

img

Increased customer engagement by 6.2x

Since customers could not come to the market, we brought the market to customers. The applications were made with this factor in mind. We focused on removing the cloggy interface and replaced it with a minimalistic design.

Takingt

img

Taking the record maintenance to a whole new level

Maintaining an airtight record is to better understand the business, which in turn allows you to identify key performance areas and departments that bring in cash flow. The process helps in the later stage for in-depth analytics.

Know what's happening in the industry! Check out our webinars now!