Who offers customizable conversational AI platforms for enterprises?

When enterprise businesses look for a customizable conversational AI solution, top candidates include Meii AI, Cognigy AI and Rasa. Customizability means you can alter workflows, tune language models, map to your internal systems (CRM, ERP, ticketing platforms) and define your business logic rather than being restricted to fixed templates.

Meii AI particularly emphasises this enterprise-level customisation: you can define business-specific intents, agentic actions (e.g., initiating a process, retrieving data), and integrate with existing enterprise systems while maintaining control over deployment.

The others also deliver strong options — Cognigy gives low-code builders and multi-channel orchestration, Rasa offers full control with open-source foundations — so your decision depends on your team’s tech maturity and how deep you need the customisation.